Years of service with BostonCoach: 13
Location: Everett, Massachusetts
How did you get started with BostonCoach?
I was recruited through my church back in 1999. I had been a taxi driver for three years, so this was a perfect fit for me. I started as a chauffeur, driving sedans, then made the transition to vans. I then decided to pursue my commercial driver’s license (CDL), which allowed me to drive buses. BostonCoach provided the training I needed, and I have been shuttling Fidelity employees to and from work ever since.
What do you do to make sure every client has a great experience?
“Always have a smile” is my motto. I always make sure to greet my passengers with a simple “Good morning” and wish them “Good night” when I drop them off at the end of the day. It’s all about the little personal touches.
What do you enjoy most about being a driver?
I really like driving. And with a regular route, I always know what to expect. It’s great to have a personal connection with your passengers; they all know me by name.
What’s your most memorable experience as a BostonCoach driver?
BostonCoach is a good place to work. Everyone is so friendly; it’s a family atmosphere. And as the day winds down, I often find myself in a one-on-one conversation with the last remaining passenger. That’s what makes every day memorable.
What’s your advice to new drivers?
Take your job seriously. Be sure to be friendly, focused and professional to your customers. It’s all about that personal connection.
Best tip for everyday drivers:
Being a bus driver, I know how aware and careful you have to be when you are backing up. Most accidents occur when you are going in reverse. Be sure to always check for traffic behind you and be extra-cautious regarding your blind spots. Being thorough and safe has paid off for me; I’m approaching 30,000 hours without an accident. *Knocks on wood*
Family facts/favorite hobbies:
I like to spend time with my wife and my two boys, who aren’t really boys anymore; they’re 21 and 19 years old. And my father sometimes visits me from Florida.
After meeting Jean, it’s easy to understand why he loves his job and why he’s so highly thought of by colleagues and passengers alike. We are glad to have him as part of the BostonCoach family.