“BostonCoach Made Me Look Pretty Good Last Night”

iStock_000019062287SmallNo matter how carefully you plan, some things are just beyond your control. Weather can derail even the most proactive and prepared travel arranger. To avoid disaster, you have to have a contingency plan in place and a reliable vendor to partner with.

BostonCoach and Philip were there for Kelly, an executive assistant for a senior-level executive:

I have to send a HUGE thank you to your team for your excellent service last night. I called during a snowstorm needing to cancel two sedan pick-ups due to a private aircraft getting rerouted. I asked BostonCoach to find me three SUVs and get to a completely different airport to meet the passengers upon arrival. The passengers gave me a 25-minute heads up that they were landing. 

Your agent, Philip, was amazing. We were able to get two SUVs and one sedan there within 15 minutes of the passengers arriving. All worked out in the end, and I just wanted to say thank you! On top of it all, I had very limited information on where the plane was landing – what FBO, tail number, etc. Boston Coach connected me with the drivers so I was able to confirm that my VIP passengers were safely in their vehicles.

Boston Coach made me look pretty good last night. Once again, thank you!

Going the extra mile for our customers is an everyday occurrence for the BostonCoach reservation team, and Philip is no exception. We pride ourselves on getting our customers the service they need no matter what it takes.

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