American Airlines Extends Basic Economy
American Airlines is expanding the availability of its basic economy fare. The cheaper offering, which doesn’t include a carry-on bag or advance seat assignment, has been tested on an increasing number of routes for the last six months. The airline now plans to introduce the fares across its entire domestic system by the end of September. American and other legacy carriers have introduced basic economy fares to compete with low-cost competitors like Spirit Airlines.
See more from Business Travel Executive here.
Business Trip or Vacation? Travel Start-Ups Try to Blur the Line
Planning a vacation? Chances are you’ll think about it differently than you do that business trip you’re also arranging.
A new breed of start-ups that caters to corporate travelers and focuses on user behavior are making business travelers more cost conscious. The premise behind these companies, including Rocketrip, TripActions and Upside, is that if business travelers were rewarded for making choices that save their companies money, they would act accordingly.
Upside officially started in January, and more than 10,000 companies in the United States are already using it to book employee travel, according to its founder, Jay Walker. TripActions, which began offering its services in 2015, does not disclose its user figures but has attracted companies like Survey Monkey and eHarmony, said its founder and chief executive, Ariel Cohen. Rocketrip, which has been around since 2013, is the preferred booking tool of General Electric, Twitter and 50 to 100 other Fortune 100 and midsize businesses, Dan Ruch, its founder and chief executive, said.
People are naturally drawn to comfort, Dan Ruch said, meaning that unless they know they will be rewarded for cutting corners, they will indulge their inclination to make business travel as cushy, and as expensive, as possible.
See more from the NY Times here.
New Research Shows Millennial Travel Spending Follows Traditional Patterns
New research from Concur, the expense management company, shows millennial purchasing patterns when it comes to business travel aren’t as different from those of senior colleagues as you might have expected.
Research showed millennials spend 18% less than employees aged 36-65 on dining and entertainment, about $44 per transaction compared to $52; 19% less on dining at $33 per meal when traveling, while colleagues between ages 36-65 spend $39; and 3% more on hotel-related expenses (room, parking, WiFi, room service) than older colleagues ($114 per transaction compared to $111).
Some of the numbers suggest that the industry in which the traveler works influences spending more than the employee’s age.
See more on this from Business Travel Executive here.
These 10 tips will make the skies much more friendly on your next trip
The flier has flown more than 2 million miles. Here’s what he learned about getting perks, saving time and saving sanity.
1. Make friends with the gate agent
2. Pick an airline and stick with it
3. Take the status challenge
4. Know your airline’s rules about hidden fees — and perks
5. Pay for as much as possible with your airline’s credit card
6. Download the airline’s app
7. Sign up for text notifications for your flight
8. Watch the weather
9. Don’t check luggage
10. For critical trips, book earlier flights
See more on Entrepreneur.com here.
How Delta Is Using Personalization to Enhance the Business Travel Experience
In recent years, airlines have been steadily focused on improving the customer experience while in the air, offering Wi-Fi and power available during flight, better and often locally procured food, craft beer, and enhanced drink offerings, robust entertainment options, and even more comfortable seating.
No matter how sophisticated, the onboard experience will never be able to replace personalized human interactions that only people on the front lines can offer. Travel providers, like Delta, are quickly learning that bringing a personal touch to the guest experience can be valuable when it comes to building customer loyalty and gaining an edge over their competitors.
Delta Air Lines has kept pace with the industry’s focus on the product elements. At the same time, the company has also worked hard to treat its travelers as individuals and not lose sight of the human touch. Delta is striving to bring humanity back to air travel with its Check-In Recognition program and with the recent launch of the new Onboard Recognition program—both available to companies with a Corporate Sales Agreement. Adding a personal touch to engage their corporate customers who fly with them for business travel is at the core of these recognition programs.
See more from Skift.
Airbnb Introduces New Tool for Business Travelers
Airbnb is rolling out a new search tool for business travelers. They believe they can also be a viable alternative to traditional hotels for business travelers. They recently rolled out a new search function designed specifically for road warriors.
The new feature sifts through listings to highlight the ones that have been deemed Business Travel Ready (BTR). BTR homes and apartments are defined by having a workspace or desk, Wi-Fi and 24-hour check-in among other amenities. BTR properties will also include entire homes so that business travelers can have space entirely to themselves or share it with their team.
See more at Travel Pulse.
Airline Traffic Growth Hit 12-Year High for First Half of the Year
Global air travel demand increased 7.8 percent year over year in June and rose across all global regions, according to the International Air Transport Association. Global air capacity increased 6.5 percent, and load factor increased 1 percentage point to 81.9 percent.
See more here.