Detroit has been named the best US city for business travel. With a bevy of companies—including four Fortune 500 firms—and a modern, sophisticated airport, Detroit is the best place in the country to do business, according to a new survey.
The report by On Call International evaluates the 20 largest U.S markets, ranking them on business travel efficiency. This was based on several key factors, including on-time flights, average hotel prices, reliability of 4G LTE mobile networks, traffic congestion and emergency room efficiency.
High-tech software companies and event production firms are rolling out new technologies, including facial recognition and emotional measurement software, to improve event security, streamline the check-in process, and measure the attendee experience. The goal is to do all these things while putting attendees’ minds at ease when it comes to privacy concerns.
President and CEO Panos Moutafis said his facial recognition software, which launched earlier this year, speeds up the check-in process, prevents registration fraud, and adds an extra level of security to an event or conference by ensuring that the person who registered for the event is actually the person attending. It can also be helpful when managing or restricting access in areas that event planners want to keep private.
Business travelers are finding it much easier to remain productive while traveling for work today. In fact, they are actively seeking out ways to get out of the office. Technology has greatly contributed to productivity while staff members are away from the office.
With business travelers bringing more devices with them on the road, technology is contributing to this trend, allowing them to be more productive while they are away.
Business travel also has big benefits for staff members and for companies. The CWT Connected Traveller Study by Carlson Wagonlit Travel found that work-based relationships and productivity were strengthened: Nearly nine in 10 said that travel helped build knowledge and perspective. Eighty percent of business travelers surveyed said that business travel boosted their productivity while 93% said that the positives of business travel outweighed the negatives when it comes to working relationships. Seventy-seven percent said the same in regards to relationships at home.
American Airlines is expanding the availability of its basic economy fare. The cheaper offering, which doesn’t include a carry-on bag or advance seat assignment, has been tested on an increasing number of routes for the last six months. The airline now plans to introduce the fares across its entire domestic system by the end of September. American and other legacy carriers have introduced basic economy fares to compete with low-cost competitors like Spirit Airlines.
Planning a vacation? Chances are you’ll think about it differently than you do that business trip you’re also arranging.
A new breed of start-ups that caters to corporate travelers and focuses on user behavior are making business travelers more cost conscious. The premise behind these companies, including Rocketrip, TripActions and Upside, is that if business travelers were rewarded for making choices that save their companies money, they would act accordingly.
Upside officially started in January, and more than 10,000 companies in the United States are already using it to book employee travel, according to its founder, Jay Walker. TripActions, which began offering its services in 2015, does not disclose its user figures but has attracted companies like Survey Monkey and eHarmony, said its founder and chief executive, Ariel Cohen. Rocketrip, which has been around since 2013, is the preferred booking tool of General Electric, Twitter and 50 to 100 other Fortune 100 and midsize businesses, Dan Ruch, its founder and chief executive, said.
People are naturally drawn to comfort, Dan Ruch said, meaning that unless they know they will be rewarded for cutting corners, they will indulge their inclination to make business travel as cushy, and as expensive, as possible.
New research from Concur, the expense management company, shows millennial purchasing patterns when it comes to business travel aren’t as different from those of senior colleagues as you might have expected.
Research showed millennials spend 18% less than employees aged 36-65 on dining and entertainment, about $44 per transaction compared to $52; 19% less on dining at $33 per meal when traveling, while colleagues between ages 36-65 spend $39; and 3% more on hotel-related expenses (room, parking, WiFi, room service) than older colleagues ($114 per transaction compared to $111).
Some of the numbers suggest that the industry in which the traveler works influences spending more than the employee’s age.
See more on this from Business Travel Executive here.
Although the idea of a layover is awful to most business travelers, spending time between flights at one of these airports may not be so bad! The top airports were based on SleepingInAirports survey results from international travelers.
Tampa International Airport (TPA)
A streamlined travel experience puts Tampa International Airport at the top of the best airports for layover list in the U.S.
Singapore Changi International Airport (SIN)
In addition to a free tour of the city, the airport offers a free movie theater, massage chairs, fish spa pedicures, multiple gardens, napping rooms, a swimming pool, and showers.
Seoul Incheon International Airport (ICN)
An indoor ice-skating rink, movie theater, and cultural center help propel this South Korean airport to the front of the best airports for layovers list.
Munich International Airport (MUC)
Germany makes the best airports for layovers list with Munich International Airport, a well-designed, entertainment-packed airport that doubles as a major hub for travelers heading to Europe.
Zurich Kloten International Airport (ZRH)
Supreme efficiency, cleanliness, and organization helped Switzerland’s Zurich Kloten International Airport make the best airports for layovers list.
In recent years, airlines have been steadily focused on improving the customer experience while in the air, offering Wi-Fi and power available during flight, better and often locally procured food, craft beer, and enhanced drink offerings, robust entertainment options, and even more comfortable seating.
No matter how sophisticated, the onboard experience will never be able to replace personalized human interactions that only people on the front lines can offer. Travel providers, like Delta, are quickly learning that bringing a personal touch to the guest experience can be valuable when it comes to building customer loyalty and gaining an edge over their competitors.
Delta Air Lines has kept pace with the industry’s focus on the product elements. At the same time, the company has also worked hard to treat its travelers as individuals and not lose sight of the human touch. Delta is striving to bring humanity back to air travel with its Check-In Recognition program and with the recent launch of the new Onboard Recognition program—both available to companies with a Corporate Sales Agreement. Adding a personal touch to engage their corporate customers who fly with them for business travel is at the core of these recognition programs.
Airbnb is rolling out a new search tool for business travelers. They believe they can also be a viable alternative to traditional hotels for business travelers. They recently rolled out a new search function designed specifically for road warriors.
The new feature sifts through listings to highlight the ones that have been deemed Business Travel Ready (BTR). BTR homes and apartments are defined by having a workspace or desk, Wi-Fi and 24-hour check-in among other amenities. BTR properties will also include entire homes so that business travelers can have space entirely to themselves or share it with their team.